Refund and Cancellation Policy

This policy explains how to cancel or change a booking with Kersh Flooring and when a refund is due. It sits alongside our Terms and Conditions.

Your 14 day cancellation right

Where a contract is agreed in your home or at a distance, you have 14 days from the day the contract is made to cancel without giving a reason, under the Consumer Contracts Regulations 2013. Tell us in writing at info@kershflooring.com or by post to 14 Redbrow Hollow, Compstall, Stockport SK6 5GF. We will refund you within 14 days of receiving your notice.

If you ask us in writing to begin work during the 14 day period and then cancel, you remain liable for the value of the work already carried out and for any made to order materials already produced.

Cancelling after the 14 day period

• More than 14 days before your start date: your deposit is refunded in full, less the cost of any bespoke or cut to size materials already ordered.
• Between 3 and 14 days before your start date: we retain 50 per cent of the deposit to cover the lost booking slot and restocking charges.
• Less than 3 days before your start date: the deposit is not refundable, as materials are on site and labour is committed.

Rescheduling

You may move your dates once free of charge if you give at least 7 days notice. Later changes are subject to availability and may incur a rebooking fee of 100 pounds.

If we cancel

If we cannot carry out the work, we will refund every penny you have paid us in full within 14 days, and where possible recommend an alternative installer.

Materials

Unopened stock materials may be returned within 14 days of delivery and are refunded less any supplier restocking charge. Bespoke, cut to size, custom stained and made to order items cannot be returned once production has started.

Faulty or unsatisfactory work

Tell us within 14 days of completion if you are not happy with any part of the work. We will inspect it and put right anything that falls short of the agreed standard at no cost. If a repair is not possible we will offer a proportionate price reduction or, where the failure is substantial, a refund. This does not affect your rights under the Consumer Rights Act 2015.

How refunds are paid

Refunds are made by bank transfer to the account used for the original payment, normally within 14 days of agreement.

Contact

Call 07762 563553 or email info@kershflooring.com with your job reference and we will deal with it promptly.